Privacy Policy

At Brook Valley, we prioritize customer confidentiality. We only collect the minimal personal information required to process and dispatch your orders, namely your full name, shipping address, mobile phone number, and optional email address.

Payment Security

We do not store your credit card, debit card, or UPI PIN information on our servers. All transactions are securely routed through PCI-DSS Level 1 compliant gateway partners (Razorpay).

Mobile OTP Authentication

Mobile phone numbers are used solely for identity verification, order dispatch alerts, and delivery coordination. We never sell, lease, or distribute your phone numbers or personal records to third-party telemarketers.